Help centre
Answers to the questions we get asked most, plus the quickest route to a person when you need one.
Booking a stay
Search your destination and dates, then sign in. Member rates are applied automatically and are up to 15% below the public rate. If you find the same room, same dates and same conditions cheaper elsewhere within 24 hours of booking, we match it and take a further 10% off.
No — you can book as a guest. Creating a free account takes about 30 seconds, unlocks member rates immediately and keeps every past and upcoming stay in one place.
Yes. Put the guest's name in the guest details step and your own email for the confirmation. The guest will need photo ID matching the reservation at check-in.
Group rates are handled by our events team — email groups@stayfinder.example or use the contact form and choose "Groups & events".
Payment & cancellation
On flexible rates you pay at the hotel at checkout; the card you give at booking only guarantees the room. Advance-purchase rates are charged in full at the time of booking and are clearly labelled before you pay.
Flexible rates cancel free until 18:00 the day before arrival. After that, or for a no-show, one night plus tax is charged. Advance-purchase rates are non-refundable. The exact policy is shown on the room before you confirm and again on your confirmation email.
Refunds are issued to the original card within 3 working days of approval. Depending on your bank it can take a further 5–10 days to appear on the statement.
Yes. Add your GSTIN in the special requests field at booking, or ask at the front desk before checkout, and the hotel will issue a tax invoice in your company's name.
At the hotel
Standard check-in is 15:00 and check-out is 12:00. Early check-in and late check-out are subject to availability; Gold members and above get guaranteed 14:00 checkout.
Most properties welcome up to two pets under 20kg for a per-stay cleaning fee. Assistance animals always stay free and are never counted against the pet limit — the pet policy for each hotel is on its page under Policies.
It depends on the rate. Rates that include breakfast are labelled "Breakfast included" in search results and on the room. Where it is not included you can usually add it at check-in.
Every property lists its accessible rooms — step-free access, roll-in showers, visual alarm kits and connecting rooms — under Amenities. Call us and we will confirm specifics with the hotel before you book. This website targets WCAG 2.1 AA: it is keyboard navigable, respects reduced-motion settings, and works with screen readers. Tell us at access@stayfinder.example if something does not work for you.
Still stuck?
Our reservations team is available 24 hours a day, every day of the year.